FAQs
This page answers some of the most common questions about shopping with Ruby Guest.
If you need further assistance, our customer support team is always available to help.
Simply browse our collections, select your preferred item, and complete checkout. You will receive an order confirmation email once your purchase is successfully placed.
If your order has not yet been processed or shipped, please contact our support team as soon as possible. Once an order has been shipped, changes may no longer be possible.
Yes. All orders are shipped free of charge, with no minimum purchase required.
Estimated delivery time is 7–15 calendar days. Delivery times may vary depending on location and external factors such as carrier operations or holidays.
Yes. Once your order ships, tracking details will be sent to you via email. Tracking updates may take some time to appear after shipment.
We offer free returns and exchanges within 30 days of delivery.
Please contact our support team with your order number and a brief explanation of your request. Our team will guide you through the process.
Refunds are processed after the returned item is received and inspected. Processing times may vary depending on your payment provider.
We recommend handling your bag with care, avoiding excessive moisture, and storing it in a clean, dry place when not in use. Additional care guidance may be provided on individual product pages.
Materials may naturally develop character with use. This is part of the normal aging process and does not affect functionality.
We accept major payment methods available at checkout. Available options may vary by location.
Customers who successfully subscribe to our email list receive a 15% automatic sitewide discount, applied without a code. Selected promotional products may receive an automatic 20% discount.
You can reach us anytime at:
Email: support@rubyguestt.shop
Phone: +1 (385) 719-8557
Our customer support team is available 24/7.