Returns & Exchanges
We want you to feel confident with every purchase from Ruby Guest.
This page explains our return and exchange policy, including eligibility, timelines, and how to request support if needed.
Ruby Guest offers free returns and exchanges within 30 days of delivery.
If you are not fully satisfied with your purchase, you may request a return or exchange within this timeframe. Our goal is to make the process as clear and straightforward as possible.
To be eligible for a return or exchange:
- The item must be requested within 30 days of delivery
- The item should be in its original condition and not excessively worn or damaged
- All original packaging and included components should be returned when possible
Items that do not meet these conditions may not be eligible for return or exchange.
To initiate a return or exchange, please contact our customer support team.
When reaching out, include your order number and a brief explanation of your request. Our team will provide further instructions and guide you through the next steps.
Email: support@rubyguestt.shop
Phone: +1 (385) 719-8557
If you would like to exchange an item, we will assist you in selecting an alternative once your request is approved.
Exchanges are subject to product availability. If the requested replacement is unavailable, a return will be processed instead.
Once your returned item is received and inspected, we will process your refund accordingly.
Refunds are issued to the original payment method. Processing times may vary depending on your payment provider, and it may take additional time for the refund to appear on your statement.
If you have any questions regarding returns or exchanges, our support team is here to help.
Our customer support team is available 24/7 and will provide clear and timely assistance throughout the process.