Help Center
We’re here to make your experience with Ruby Guest clear, simple, and reassuring.
This Help Center provides guidance on orders, shipping, returns, and customer support, helping you find answers quickly and confidently.
If you need personal assistance at any point, our support team is always available.
Find information related to placing orders, payment processing, and order confirmation.
This section helps you understand how orders are handled once they are placed, what to expect after checkout, and how to contact us if you need help with an existing order.
Learn more about our shipping process and delivery expectations.
All orders are shipped free of charge. Estimated delivery time is 7–15 calendar days, depending on destination and processing time. Tracking details are provided once your order has been shipped.
We want you to feel confident with every purchase.
Ruby Guest offers free returns and exchanges within 30 days of delivery. This section explains eligibility, timelines, and how to initiate a return or exchange if needed.
Get general guidance on product use, handling, and care.
This section is designed to help you better understand how to maintain your bag over time and ensure long-lasting use, while preserving its structure and appearance.
Information about email subscriptions, account-related questions, and communication preferences.
Subscribers receive a 15% automatic sitewide discount, applied without a code. This section explains how subscriptions work and how to manage your preferences.
If you need assistance beyond what’s covered here, we’re always happy to help.
Our customer support team is available 24/7 and can be reached through the following channels:
Email: support@rubyguestt.shop
Phone: +1 (385) 719-8557
We aim to respond promptly and provide clear, helpful support at every step.